Shipping and Handling
Processing Time
| In Stock Products | 1-7business days |
| In Stock Products with Personalization | 5-10business days |
| Restock or New Release Events | otherwise specified in e-mail prior event |
| Pre-Order Events | otherwise specified in product link |
*in situations where longer than usual processing time is required, email notifications will be sent prior to fulfillment.
Tracking: All parcels are shipped via Canada Post. Once the parcel arrives to the destination country, services will be transferred to the local post. For example USPS in the USA or Royal Mail in the UK. We recommend tracking through the local Post website with the same tracking# for more detailed updates.
Shipping Cost: Calculated and displayed at checkout.
UK VAT: UK orders over GBP135 (not including shipping) will ONLY be charged VAT on shipping postage at checkout. VAT on product will be charged separately at delivery by the local customs.
EU VAT: EU orders over EURO150 (not including shipping) will ONLY be charged VAT on shipping postage at checkout. VAT on product will be charged separately at delivery by the local customs.
Address Change: Address can only be changed BEFORE a parcel is shipped. If a parcel cannot be delivered due to address change, it will be returned to sender and extra costs will apply to reship.
Missing/Unavailable Items: In the rare occasion if one or more items in your order is missing/unavailable due to inventory miscount, we will reach out to you via email. If we do not receive a response within 20 days from our very first email, we will have to refund the item and ship any remaining items in your order. Thanks for your understanding.
Shipping Options and Shipping Duration
Canada & USA & International : all orders are shipped via Canada Post. Please refer to table below for the corresponding service and estimated delivery time in BUSINESS days. Please note this does NOT include weekends or holidays. This is an estimate given by Canada Post. Aura Estelle does not quote shipping times as Canada Post can sometimes take longer than quoted and delivery time is NOT guaranteed. All orders with tracking updates within 24-48 hours of shipment. Please be patient as tracking may be slow to update online.
Region |
Shipping Services |
Estimated Shipping Duration(Business Days) |
Tracking |
| Canada |
|
2-6 days 3-7 days 2-3 days |
None Yes Yes |
| USA |
|
3-7 days 4-12 days 2-4 days |
Yes Yes Yes |
| Rest of the world |
|
5-14 days 4-7 days 12+ days |
Yes Yes None |
| No shipping services available to: | Belarus, Korea North Dem Rep, Libya, Nicaragua, Russia, Somalia, Syria, Yemen |
*Additonal customs clearing time needs to be considered on top of suggested timeframes for international parcels.