90 Days Limited Warranty Policy
Aura Estelle offers a 90-day limited warranty on all products, valid only if purchased directly from us. The following exclusions apply:
- Oops Sale Products: Minor defects from the sale are not covered. Only ring mechanisms and buttons that do not perform their intended functionality are covered.
- Dirt/Glue Residual from production:Â These are not considered quality issues. These can be removed with non-alcohol hand cream and a dry towel.
- Wrinkles: Not considered quality issues. For example, wrinkles on bag handles can be removed by stuffing the bag with soft clothing and hanging it overnight. (a few days in colder areas).
- Misuse of Products: damage resulting from an accident, improper storage, misuse or abuse, mishandling, exposure to water, chemicals, or other liquids is not covered.
- Wear and Tear of Products: Normal wear and tear is not covered unless it’s due to defective workmanship or materials in the hardware.
- Transferred/Pre-owned Products: Not covered by this warranty.
- Freebies: Quality issues with freebies will be offered a one-time replacement. Customers must pay for the shipping postage.
To make a claim under the warranty, please contact our customer service team at shop@auraestelle.com with PHOTOSÂ that describe the defective area/part, along with your ORDER#. Once we confirm your claim, we will work with you to offer the best solution, which may include an exchange, repair, or refund.
e-mail: shop@auraestelle.com