Changes/Cancelations

Please ensure your shipping address is accurate before placing your order. Once order placed, our team will try our best to fulfill your order as soon as possible. 

We cannot guarantee your email for changes or cancelations would be responded to before your order is processed. Once order is fulfilled, we can no longer make changes or cancelations. Thanks for your understanding. 

Returns / Exchanges

Orders with Personalization: All orders with personalization are final sale and cannot be returned or exchanged. 

Pre-Orders:  Due to the nature of preorder production, all preorders are final sale and cannot be returned or exchanged.  

Regular Orders: If you are not happy with your purchase in anyway, please email us within 14 days of delivery per tracking record. Please note return postage and original postage paid in order will not be refunded or reimbursed.

e-mail: shop@auraestelle.com

 

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