|In Stock Products||4-7business days|
|In Stock Products with Personalization||5-10business days|
|Restock or New Release Events||otherwise specified in e-mail prior event|
|Pre-Order Events||otherwise specified in product link|
*in situations where longer than usual processing time is required, email notifications will be sent prior to fulfillment.
Shipping Cost: Calculated and displayed at checkout.
UK VAT: UK orders over GBP135 (not including shipping) will ONLY be charged VAT on shipping postage at checkout. VAT on product will be charged separately at delivery by the local customs.
EU VAT: EU orders over EURO150 (not including shipping) will ONLY be charged VAT on shipping postage at checkout. VAT on product will be charged separately at delivery by the local customs.
Address Change: Address change can only be applied before a parcel is shipped. Once the parcel is shipped no further changes can be made to the delivery address. No mail forwarding requests are accepted on parcels. (mail forwarding is only accepted on letter mails) If a parcel can not be delivered due to address change, it will be returned to sender and extra costs will apply to reship.
Missing/Unavailable Items: In the rare occasion if one or more items in your order is missing/unavailable due to inventory miscount, we will reach out to you via email. If we do not receive a response within 20 days from our very first email, we will have to refund the item and ship any remaining items in your order. Thanks for your understanding.
Shipping Options and Shipping Duration
Canada & USA & International : all orders are shipped via Canada Post. Please refer to table below for the corresponding service and estimated delivery time in BUSINESS days (after processing period). Please note this does NOT include weekends or holidays. This is an estimate given by Canada Post. Aura Estelle does not quote shipping times as Canada Post can sometimes take longer than quoted and delivery time is NOT guaranteed. All orders with tracking updates within 24-48 hours of shipment. Please be patient as tracking may be slow to update online.