PERSONALIZATION SERVICE FOR CHARMS & CLIPS
*This is a personalization service only. Product sold separately.*
- Ships Worldwide
- In stock, ready to ship
Personalize your planner to make it uniquely yours!
2. Cancelations, Returns & Exchanges
Processing Time
| In-Stock Products | 1-10 business days |
| In-Stock Products with Personalization | 5-15 business days |
| Restock or New Release Events | Otherwise specified in email prior to the event |
| Pre-Order Events | Otherwise specified in the product link |
*In situations where longer-than-usual processing time is required, we will send email notifications before fulfillment.
Tracking: We ship parcels via Canada Post/UPS/Purolator/DHL/UniUni. For parcels shipping through Canada Post, once the parcel arrives in the destination country, services will be transferred to the local post (e.g., USPS in the USA or Royal Mail in the UK). For detailed updates, track via the local post website with the same tracking number.
Shipping Cost: Calculated and displayed at checkout.
VAT Policy for European Orders:
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Orders under €150: VAT will be collected at checkout to ensure a smooth delivery. No additional VAT or processing fees should be charged upon delivery.
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Orders over €150: VAT will not be pre-collected at checkout. Instead, it will be charged upon delivery in accordance with local VAT laws.
Address Change: Address changes can only be made before a parcel is shipped. If undelivered due to an address change, the parcel will be returned to the sender, and extra costs will apply to reship.
Combined Shipping: Requests are not accepted during Holiday Seasons (Oct-Jan). During Non-Holiday Seasons (Feb-Sept), requests are only accepted for open orders. Contact us via email (shop@auraestelle.com) or online chat as soon as you place your orders. While we will try to accommodate your request, we cannot guarantee combined shipping for fulfilled orders or requests outside business hours.
Missing/Unavailable Items: If items are unavailable due to inventory miscount, we will contact you. If no response is received within 20 days, we will refund the missing item and ship the remaining items.
Shipping Options and Shipping Duration
Canada & USA & International: Please refer to the table below for the corresponding service and estimated delivery time in business days. Please note that this estimate does not include weekends or holidays, and delivery time is not guaranteed. All orders come with tracking updates within 24-48 hours of shipment. Please be patient as tracking may be slow to update online.
| Region | Shipping Services | Estimated Shipping Duration (Business Days) | Tracking | Rates |
|---|---|---|---|---|
| Canada |
Expedited Parcel |
2-10 days | Yes | Canada Post Live Rates |
| USA | Flat-Rate USA DHL Express 1 day |
2-10 days 1-2 days |
Yes | Flat Rate USA (under 0.4kg $7.99, under 1kg $11.99, under 1.5kg $13.99) |
| Rest of the World | Flat-Rate International DHL Express |
5-14 days 1-3 days |
Yes | Flat Rate Intl (UK under 1kg $19.99, Australia under 1kg $16.99, other Countries calculated at checkout) |
*Flat-Rate International may require additional time for customs clearance.
Questions? Email us at shop@auraestelle.com
